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Within SafePAT, many people were working on training to improve patient handover. Here’s a sample of our open-source training materials.
End users blended curriculum on SBAR (Situation, Background, Assessment, Recommendation)
Interactive e-learning This intervention first foresees a 45 minutes interactive e-learning session. At the end of the e-learning, participants are invited to complete a multiple-choice questionnaire to assess their knowledge. Ten questions are randomly generated by the system from a database. A score of 80 percent is required for learners to pass the course. Each participant has two attempts to reach 80 percent of correct answers. (Related link: SafePAT Massive Online Open Course on SBAR, UHeerlen, 2020.)
Face-to-face training The second part of the intervention entails a face-to-face training dedicated to the SBAR end users. This is a 90 minutes class with a short theoretical reminder (10 minutes) followed by practical exercises based on clinical simulations. Each simulation is followed by a debriefing conducted upon the Center for Medical Simulation (CMS) model.
Availability Statement: Full guidance and materials supporting the blended curriculum are available upon request at xavier.losfeld@chrcitadelle.be.
Workshop Creating Cross-Border Collaborators
Interactive workshop by Maastricht University
Waarom deze workshop?
Internationale gezondheidszorg is zorg waarbij patiënten en/of zorgprofessionals een landsgrens over gaan om medische redenen. Dit gebeurt bijvoorbeeld bij acute zorg, wanneer een ziekenhuis net over de grens dichterbij blijkt dan een ziekenhuis in eigen land. Ook kan het voorkomen dat een ziekenhuis over de grens gespecialiseerde(re) zorg aanbiedt, of een kortere wachttijd heeft voor bepaalde zorg. Dit soort internationale zorgsituaties zullen waarschijnlijk steeds vaker voorkomen.
Internationale gezondheidszorg kan – zeker in Europese grensregio’s – voordelen hebben voor zorgprofessionals en patiënten, zoals gespecialiseerdere zorg en optimaler gebruik van faciliteiten. Uit onderzoek blijkt echter ook dat internationale gezondheidszorg uitdagend kan zijn door verschillen in bijvoorbeeld taal, organisatie van gezondheidzorg, opleiding en cultuur. Bewustwording van deze verschillen, bij zowel zorgprofessionals als patiënten, is belangrijk voor goede internationale gezondheidszorg.
Het MUMC+ heeft een unieke ligging, in het hart van de Euregio Maas-Rijn. Vlak over de Belgische en Duitse grens liggen grote medisch centra, waarmee diverse samenwerkingsverbanden bestaan in zowel acute als electieve zorg. Typerend voor succesvolle internationale zorg in de regio is dat zorgprofessionals aan beide kanten van de grenzen oog hebben voor de mogelijkheden én de uitdagingen. Ze hebben een actieve rol in het ondersteunen en optimaliseren van de zorg. Om dit te bevorderen, is het van belang dat zorgprofessionals in de Euregio Maas-Rijn al tijdens hun opleiding nadenken over internationale gezondheidszorg.
In de workshop getiteld ‘Creating Cross-Border Collaborators’ verdiepen AIOS zich in de mogelijkheden en uitdagingen van internationale gezondheidszorg. Samen met ervaren trainers reflecteren AIOS op voorbeelden en bediscussiëren ze wat er nodig is voor succesvolle internationale zorg.
Na het volgen van de workshop…
- kun je mogelijkheden en uitdagingen van internationale gezondheidszorg benoemen.
- heb je begrip van de betekenis van internationale zorg voor de patiënt.
- kun je reflecteren over voorwaarden voor succesvolle internationale gezondheidszorg.
- ben je je bewust van je rol in internationale gezondheidszorg.
Contact d.verstegen@maastrichtuniversity.nl
Patient Safety Online Course in French, Dutch and German
Description
This is a course on professional communication. It was originally developed as part of an accreditation procedure in CHR de la Cittadelle hospital, Liege, Belgium. It has now been adapted by the SafePAT Project consortium and is available in English, French, Dutch and German.
The overall aim of this course is to outline the principles for operational, structured, and effective communication that improves the quality of care and patient safety. After completing this course, you will:
- Know and be able to identify risk factors and quality criteria for operational communication in a professional context
- Be able to identify the scope of SBAR
- Know the different key elements of SBAR
- Be able to structure a message following the SBAR model
Use of SBAR as a Standardized Handover Procedure
Video by CHR Citadelle
Powerpoint presentation ‘Introduction on Patient Safety’
- Patient safety: what it is, and what it is not
- Philosophical and theoretical perspectives
- How do patient safety incidents occur?
- Can we improve patient safety with simple strategies?
- Safety II – a new way of thinking
WHO topic 1-3-5
Level I-II-III
Contact Jochen Bergs @ UHasselt
Link Available on request
Workshop ‘TeamLEADER’
Workshop by UHasselt
TeamLEADER is developed at Hasselt University and has been applied in health professional education as a low threshold-method to interactively (re)introduce crew resource management principles, such as effective communication, leadership, cooperation, synergy, team behaviour, decision-making, and individual and team responsibilities. Through a serious game format, participants will experience, observe, and discuss group dynamics and factors influencing teamwork.
WHO topic 4
Level II, III, IV
Contact Jochen Bergs @ UHasselt
Link Available on request
Workshop ‘Handover’
Workshop by UHasselt
- Background information on handover (definition/relevance/contributing factors to ineffective handover/structural improvements)
- Training in structured handover with SBAR (clinical scenario on video)
WHO topic 4
Level I, II, III
Contact Jochen Bergs @ UHasselt
Link Available on request
Workshop ‘System analysis of a patient safety incident’
Workshop by UHasselt
A patient safety incident is an opportunity to evaluate potential flaws or imperfections in the health care system. The goal is to use a constructive approach to analyse the situation and to leave fault and blame behind. ‘System analysis of a patient safety incident’ is a process of research and analysis, in order to make recommendations to avoid the occurrence of similar incidents in the future.
- Verify if relevant concepts are known among participants, give a (re)introduction if necessary
- Error (slips, lapses, mistakes, violations)
- Organisational Accident Causation Model – James Reason
- Introduce “System analysis of a patient safety incident” (scenario on video)
- Work in small teams (determine incident chronology, identify care delivery problems & contributory factors, make recommendations)
WHO topic 5
Level I, II, III, IV
Contact Dorien Ulenaers @ UHasselt
Link Available on request
Powerpoint presentation ‘Infection and control’
- Health care associated infections (HCAI) (causes, transmission, urgency, AB resistance)
- Prevention of HCAI (procedure handwashing and handrubbing, personal protective equipment)
- Standard and transmission based precautions
WHO topic 9
Level I, II, III
Contact Dorien Ulenaers @ UHasselt
Link Available on request
Workshop ‘Infection prevention’
- Health care associated infections (HCAI)
- Prevention: monitoring – hygiene – antibiotic use
- Hand hygiene quiz
- Indications for hand hygiene
- Link to eLearning module of Belgian health insurance [Dutch/French]
- Exercises on prophylactic antibiotics before surgery (BAPCOC guide)
Level I, II
WHO topic 9
Contact Annemie Vlayen @ UHasselt
Link Available on request
Powerpoint presentation ‘Safe Surgery’
- Introduction on (preventable) harm in surgical patients
- Type of adverse events and their consequences
- Available verification processes (JCI, WHO, AORN, …)
- Checklist goals and HCWs willingness to use the checklist
- Patient perspectives
WHO topic 10
Level I, II
Contact Dorien Ulenaers @ UHasselt
Link Available on request
Powerpoint presentation ‘Medication safety’
- Concepts & correct terminology
- Steps in medication use (prescribing, dispensing, administering, monitoring)
- Availability of online information and support for HCW and patients
WHO topic 11
Level I, II
Contact Dorien Ulenaers @ UHasselt
Link Available on request
Workshop ‘Medication safety’
- Exercises on medication knowledge
- Compendium searches
- Calculation errors vs. automation bias
WHO topic 11
Level I, II
Contact Jochen Bergs @ UHasselt
Link Available on request